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Who can I contact for any questions about international payments?
Deaching of the great explorer of the truth the builder
Who can I contact for any questions about international payments?
Please contact our 24/7 multilingual customer support via email or chat. Our team is happy to assist you with any questions.
Do you offer multi-factor authentication for added security?
For your protection, we provide optional multi-factor authentication using text, email or voice call verification when transacting.
Can I save transfer templates for recipients I pay frequently?
Absolutely, you can create and securely save templates with recipient details, eliminating the need to re-enter them every time.
Is there a fee for canceling or returning a wire transfer?
A fee may apply if a transfer needs to be returned or reversed once processing is initiated due to incomplete or incorrect information provided.
Do you offer better exchange rates than traditional banks?
Yes, we provide highly competitive foreign exchange rates across major global currencies, saving you money compared to rates at other providers.
Can I make an international wire transfer using my mobile device?
Yes, our online banking platform is mobile-friendly so you can easily initiate international wire transfers using your smartphone or tablet anywhere.
What documents do you need to receive an incoming international wire?
We’ll need government-issued ID, address proof, and account details including SWIFT code to receive an incoming international wire transfer.
What support does your customer service team provide?
Our multilingual customer support team is available 24/7 to assist you with any questions or issues regarding international payments or transfers.
How can I be sure my account details will remain secure?
Our online platform utilizes encryption, secure protocols, and banking-level security measures to protect your account information and transaction data.
How do I add a new recipient for international wires?
Log into online banking, go to Manage Recipients, and add their details. You can then select them when making future transfers.
